Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting is not separate from the hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with only a couple of mouse clicks, without the need to leave your hosting account. The ticketing system includes a quick-search box, so you can track the status of de facto any trouble ticket that you’ve posted in the past, in case you need it. Additionally, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to resolve a particular issue before you actually send a ticket. The response time is maximum 60 minutes, which suggests that you can obtain prompt assistance at any moment and if our customer support staff advises you to do something inside your account, you can do it momentarily without needing to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which suggests that you won’t require a separate platform to get in touch with our support staff – you can do it on the spot if you chance upon a challenge. Submitting a new ticket requires a few mouse clicks and tracking down an older one is just as easy. With our clever search option, you can swiftly track down any ticket that you’ve already opened. You can submit a ticket at any point in time since our help desk support staff members are on duty around the clock and answer in less than 1 hour, even though it seldom takes this much to receive support. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about needing to log in and out of two or more platforms to troubleshoot a simple problem.