If you ever encounter a problem with your site and are incapable of taking care of it yourself, ask the hosting provider’s client service staff to help you bring the website back online. A timely resolution would be best, but many hosting companies reply within twenty four hours or even more, all the more so if you are doing business with a reseller. Even if your problem can be sorted out without much effort, your website may not work correctly or it may not be accessible whatsoever for a longer span of time, so you may lose prospective clients because it’s very unlikely that anyone will return to a broken website. Thus, you have to make sure not only that you can reach your web hosting company, but also that they can reply and help you in a well-timed manner. If a software app update doesn’t go smoothly or if you delete something unintendedly, for example, the website must be restored speedily so as to prevent long unavailability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting around for hours on end, or even one whole day, to obtain a reply to an email or a customer support ticket. No matter when you contact us, we’ll lend you a hand within no more than 60 minutes with any technical or sales enquiries that you may have. In fact, our real reaction time hardly ever surpasses 20-30 minutes. As we’re available 24/7, you will always obtain help in a well-timed fashion and we know how important that is in the electronic era. As soon as you contact us, we will reply to your enquiries. In case you confront any technical challenge, we will cope with it instead of you, or we will give you all the necessary information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our hyper-fast support service. You’ll obtain a response to any ticket submitted from the hosting Control Panel or email sent to our technical and client support team in less than 1 hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes far less time to investigate and sort out a problem. We’ll supply you with more information if the solution entails something that has to be done on your end. If you get in touch with us during weekends or holidays, the response time will be exactly the same and because of the fact that our support team is available 24-7-365, you’ll receive immediate assistance for practically any billing, general or technical issue regardless of the hour.