Despite the fact that this isn't the most importantfactor to help you identify a dependable cloud hosting provider from a bad one or a reseller from a real supplier, having the option to call and talk with a live person is a sign that you are not working with a one-person firm and that you will be able to reach someone when you're looking for assistance. The telephone support for website hosting services may range from general to professional, which means that the problems which can be resolved through a call differ based on the specific supplier. In the general case, these matters are simpler and feature billing or first level tech issues because more difficult issues usually require a support ticket where both you and the sysadmins can track what is going on with a specific situation. However, the option to call your supplier will save you considerable time and efforts for the multitude of tiny problems that may eventually show up when you manage your web hosting account.

Phone Support in Cloud Hosting

In case you decide to use one of our Linux cloud hosting, you can connect with our support crew via phone for 14 hrs every day. We can help you select the ideal plan for your web sites because we are aware that it is better to discuss such matters with a live person. In case you already have an account, we can assist you with all of your sales/billing questions as well as general issues, even with some technical problems which don't require a long time or escalation to an administrator since it will be more convenient to open a ticket for time-consuming issues and have the entire communication in one place. We now have phone numbers in the United States of America, Great Britain and Australia, so you will be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply include live phone support for fourteen hours daily. If you hesitate which package is appropriate for your sites, you'd like to learn more about a plan's specifications or you'd like to have any other type of information about our services, you'll be able to call any of the local numbers that we have in the U.S.A., the UK and Australia and our customer support agents will assist you. In case you already own an account, you are able to contact us about sales and general matters, although we're usually able to assist with a multitude of technical issues as well. For strictly technical problems you will need to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option in case your issue needs more time to be taken care of or it has to be escalated to our system administrators.