Client Support Channels
A Sixty–Minute Response Time Guarantee
We offer a one–hour response time guarantee for each ticket or e–mail that you send to our customer support staff. We’ll swiftly answer all standard enquiries and forward right away the case to our server admins in case any further assistance is required. If you take advantage of the Administration Services package, we will perform any of the included server management tasks at a time that has been agreed upon upfront.
A Premium Customer Service
We’ll be at your disposal 24x7x365 to answer any enquiries that you may have about our Website Control Panel or any of the applications that we have installed for you on the server. If you also need assistance tackling server admin tasks, you can order our Administration Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
Each Linux dedicated hosting server is fitted out with our free–of–charge Website Control Panel, which boasts an extensive knowledge base plus a group of educational video tutorials. Whenever you require assistance working with the Website Control Panel, just click the Videos or Help buttons in the upper right corner.