Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Response Warranty

  • Each ticket you post to the client help Department will be replied to in about 60 mins. All normal issues will be solved straight away. Nevertheless, if the support question you have submitted calls for the aid of a competent admin technician, we will send the ticket to him and will inform you about the delay.

  • Top quality support service
  • Expert Technical Assistance Service

  • We are on line for you around the clock to give you guidance and technical support and also to aid you with any problem that you could possibly stumble upon as you are dealing with your virtual server. We are able to help you with all pre–configured applications, such as your Operating System, server admin panel (depending on the VPS type) and the Website Control Panel created solely by us.

  • Intuitive help center
  • An Educational Help Zone

  • An in–depth and consistently updated collection of articles is incorporated into our in–house built Website Control Panel. It includes quick tips about how to conduct all of the important website maintenance duties. The Help area offers you detailed how to article tutorials and step by step video lessons. You can reach the Help zone by hitting the Help or Video buttons in the top right part of each Control Panel section.